faq

returns & exchanges

See all of our policies on our Delivery & Returns page.

shipping

international customers

Do you ship internationally?
We ship to Singapore, the US, the UK, Australia, Hong Kong and Dubai at this time. Please send us a message at monica@sette.club if you'd like to make a delivery enquiry,

Can I pay in my own currency?
Check out the dropdown currency menu at the top of our page. You can change your currency there.

Why was I billed duties/fees upon delivery?
We understand that customers may be frustrated with unexpected customs and duty charges not included in the initial order cost; however, these charges are imposed by your local government (varying by country) so we are unable to refund customers for these charges.  We are constantly looking to expand our business globally and will strive to offer easy and affordable shipping options on all international orders.

What is your international returns policy?
Because of the high costs and difficulty with labels, all international customers (outside of Singapore) are responsible for creating their own label to send back their order for returns/exchanges. All returns are eligible for store credit only except in the case of faulty or damaged garments. 

care instructions

How do I care for my garment?
Machine wash cool on gentle and lay flat to dry. DO NOT tumble dry. It could shrink your beautiful pieces, plus, its better for the environment!

fit & sizing

What size am I?
Our pieces are created true to female sizing. For a male or oversized fit, we highly recommend ordering a size up. Check out our size guide here.

other

Do you sell gift cards?
Not at this time.

Do you provide gift wrapping?
All of our pieces come beautifully packed in a fully recyclable cardboard box with tissue wrapping. To send your package as a gift, please let us know in the comment box at checkout with any note you would like us to include. 

Do you ever offer bulk discounts?
We are currently looking to expand our wholesale partnerships! Please feel free to contact us at monica@sette.club for bulk purchase and wholesale agreements.